Returns

Unique Home & Garden Solutions accept returns on all of our standard items.

CANCELLING BEFORE DISPATCH

If you have a change of heart after placing your order, you may cancel at any time prior to delivery. In most cases there will be no charge however, we do arrange collections via 3rd party couriers so, if we have already incurred delivery charges, you will need to cover these from your refund. Just contact us as soon as possible and, as soon as we acknowledge receipt of your cancellation, we will let you know whether there are any charges and process the refund back to you. Please note, the refund could take a couple of days to complete.

RETURNS AFTER DELIVERY

If you wish to return an item after delivery please notify us as quickly as possible (ideally within 24 hours), along with the reason for your return. We will accept returns up to 30 days after delivery for any reason, however, unless the item is faulty, you will be responsible for the cost of the return shipping. As soon as your returned item has been received, in exactly the same condition and using the original packaging within which it was delivered, you will receive a full refund.

  • Unwanted items must be returned within 30 days of receipt to qualify for a refund.
  • Goods must be unused, in perfect condition (including original packaging) and in a re-sellable condition.
  • Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in Unique Garden Solutions Ltd being unable to refund you.
  • Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.
  • Please keep in mind that once an order has been dispatched, it cannot be cancelled. If you refuse to accept an order, inbound shipping costs will be deducted from your refund.
  • You will receive a full refund including postage, however you will be responsible for the return postage and some items also have a restocking fee of up to 30%.
  • Please be aware that your credit card company can take up to 30 days to credit your account.

We want to make our online service secure, friendly and fair.

FAULTY OR DAMAGED GOODS

We always strive to deliver the highest quality products to our customers. However, if you believe that you have received a damaged or faulty product, we ask that you notify us within 48 hours of receiving delivery.

If there is any damage to the packaging whatsoever, even if it appears only slightly damaged, write "Package Damaged" when you sign for the delivery. This is VERY important as the damage will have been caused in transit and not after the package was delivered.

Take Photos of the damaged packaging and send them to us.

If the package looks significantly damaged, you can refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.

If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge.

Speed matters since most carriers only let us file freight claims within 24 hours of the delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

BESPOKE MANUFACTURED ITEMS

Due to the personalised nature of bespoke manufactured items, they may not be returned. However, we want you to be happy with the products that you buy from us. We pride ourselves on our customer service and will endeavour to resolve any concerns you may have.

Please contact our Customer Service Department on 01525 304301 or info@uniquegardensolutions.co.uk for assistance or to arrange a return.

 

Returns FAQ:

If my item arrives faulty or damaged can I return it?

Of course. In the unlikely event this has occurred. Please first make a return request by emailing info@uniquegardensolutions.co.uk immediately – ideally within 24hours. Please take pictures of the damage, as this will assist us in replacing the product or product part as soon as possible.

 

Independently verified
18 reviews