Unique Home & Garden Solutions accept returns on all of our standard items. If you wish to return a standard item for a change of mind, please notify us within 30 days of delivery. Should you have any issues with a product you have received from us please contact us as soon as possible, we will be happy to help with any issue. If the item is flat packed we can usually replace the damaged parts without the need for a return. In the unlikely event that an item arrives damaged, please sign for the parcels as damaged to allow us to claim on our Courier Insurance. Returns must be received in the original packaging and condition. If the original packaging is not available then suitable packaging must be used. Please note: We cannot accept returns of flatpack furniture that has been assembled. Due to health protection / hygienic reasons, unsealed mattresses are not eligible for return. Items must be returned in the same condition as which they were received. This means that new items must be returned new, unused and complete. Return postage costs are the responsibility of the buyer.
Due to the personnalised nature of bespoke manufactured items, they may not be returned. However, we want you to be happy with the products that you buy from us. We pride ourselves on our customer service and will endeavour to resolve any concerns you may have.
Please contact our Customer Service Department on 01525 304301 or firstname.lastname@example.org for assistance or to arrange a return.